How to Withdraw Your Winnings with Ease

When you’ve scored a big win, it’s natural to want quick access to your funds. To make your withdrawal process seamless, start by ensuring the mobile number in your profile is correct, as this is crucial for a smooth transaction. If it needs updating, you can reach out via Live Chat for assistance.

Here’s a guide to some straightforward withdrawal options and how to use them:


Direct Bank Transfers

For direct transfers to your bank account, follow these simple steps:

  1. Enter your bank account number, making sure the account is in your name.
  2. Specify the amount you wish to withdraw.
  3. Select your bank.

Withdrawals requested during banking hours generally clear within an hour. Requests outside banking hours may take up to 48 hours. If you see a “withdrawal rollback” status, it means the funds have returned to your account. Double-check your details and try again.


Instant EFT Withdrawals

With Instant EFT, funds can be delivered to your bank account quickly. Requests made during banking hours clear within an hour, while those made outside these hours may take up to 48 hours.


Digital Wallet Options

If you’re looking for quick and flexible withdrawal methods, consider using digital wallets:

  1. Mobile Wallet: This option allows instant, free withdrawals at ATMs, with daily and monthly limits. Withdrawals aren’t available between certain evening hours, so plan accordingly.
  2. USSD Wallet: Available for clients at any bank, this option allows withdrawals via a secure PIN received by SMS. Access funds with ease using a mobile code and a simple process.

Mobile Withdrawal Solutions

For added convenience, mobile-based withdrawals can make accessing your winnings easier.

  1. SMS Withdrawal: Receive an SMS with a PIN code to access cash from major ATMs and partner locations. This method enables quick and secure transactions without the need for a physical card.
  2. Instant Mobile Payment: With mobile payment systems, you can withdraw winnings directly on your phone using a secure PIN. Funds are accessible at various points of sale, giving you flexibility to spend or withdraw as you wish.

Bank-to-Bank Transfers

Withdraw funds directly between bank accounts during regular banking hours to receive the amount almost instantly. It’s essential to confirm that all bank details are entered accurately to avoid delays or misdirected funds.


Voucher Options

If you prefer to redeem winnings as store vouchers or airtime, options are available:

  1. Digital Store Vouchers: These vouchers can be redeemed in-store as payment but are not eligible for cash exchange.
  2. Airtime: Valid for mobile numbers linked to various providers. While airtime is non-redeemable for cash, it’s a convenient way to apply winnings toward your mobile balance.

With a range of secure withdrawal options, you can easily access your winnings and put them to use in the way that suits you best.

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